Complaints

Should you wish to lodge a complaint with Australian Doctors for Africa, please contact us and we will respond to you for further investigation and discussion.  A complaints form can be found here.  

Complaints may be lodged via email to the CEO (ceo@ausdocafrica.org) or to the Chair of the Board (chair@ausdocafrica.org)

or in writing to:

Chief Executive Officer or Chair of the Board
Australian Doctors for Africa
Suite 1, 219 Onslow Road
SHENTON PARK WA 6008
AUSTRALIA

or via telephone:   +61 8 6478 8951.

A copy of our Complaints Handling Policy can be downloaded here and Complaints Handling Procedure here.

We are committed to working according to the standard required by the Code of Conduct of the Australian Council for International Development (ACFID).

Any person who believes we have breached the ACFID Code of Conduct is entitled to make a complaint to the ACFID Code of Conduct Committee. Such complaints should be marked ‘confidential’ and addressed to:

Chair ACFID Code of Conduct Committee
C/– ACFID Private Bag 3
DEAKIN ACT 2600 
AUSTRALIA